Legal
Booking terms
The short version of how bookings, payments and cancellations work.
Our booking terms
Sessions are non-refundable within 48 hours of the start time. Please arrive 5 minutes early. Children must be supervised by an adult at all times. Please ensure you inform us of any allergies prior to booking or attending any of our sessions to ensure the safety of all.
Bookings and payment
- A space is only confirmed once payment has been received and you have a booking reference.
- Prices are per child and shown before you pay. Payment is taken securely by Stripe.
- Spaces are held for a short time while you check out. If payment is not completed the space is released.
Cancellations and refunds
- If we have to cancel a session you will receive a full refund to your original payment method.
- If you need to cancel, get in touch as early as possible. Refunds for customer cancellations are at our discretion and follow the terms above.
At the session
- Children must be supervised by a parent or carer at all times unless a private childminding arrangement is in place.
- Messy play is messy. Please dress children in old clothes and bring a change.
- Let us know about allergies or additional needs when booking so we can prepare.